Support Policy

Effective date: January 2025
Last updated: June 2, 2026

Ainotech Global Nigeria operates the Ainotech ecommerce marketplace at https://ainotechweb.com. References to "Ainotech", "we", "our", or "us" mean Ainotech Global Nigeria.

1. Support scope

Ainotech support can help with account access, orders, payment issues, delivery updates, returns, refunds, seller enquiries, rider issues, product concerns, privacy requests, and marketplace safety reports.

2. Information needed

To resolve issues, we may ask for your order number, contact details, delivery address, payment reference, product photos or videos, seller information, device details, or other evidence related to the request.

3. Rated 18+ product support

Support for adult, intimate, sexual wellness, or rated 18+ products is handled with discretion. We may require age confirmation or additional verification before discussing, replacing, refunding, or releasing information about age-restricted products.

4. Response times

We aim to respond as quickly as practical. Complex issues involving sellers, payment providers, delivery partners, fraud checks, age verification, or product inspection may take longer.

5. Abuse of support

Threats, harassment, false claims, fraud, repeated abusive contact, or misuse of support channels may result in account restrictions, order cancellation, or referral to the appropriate authority.