Privacy Policy

Effective date: January 2025
Last updated: June 2, 2026

Ainotech Global Nigeria operates the Ainotech ecommerce marketplace at https://ainotechweb.com. References to "Ainotech", "we", "our", or "us" mean Ainotech Global Nigeria.

1. Information we collect

We collect information needed to operate Ainotech, including account details, names, phone numbers, email addresses, delivery addresses, billing details, order history, product preferences, support messages, device information, IP address, browser data, cookies, payment references, seller details, rider details, and fraud-prevention signals.

2. Rated 18+ product privacy

If you view, search for, purchase, review, return, or request support for rated 18+, adult, intimate, sexual wellness, or age-restricted products, we may process related product, order, delivery, support, age-confirmation, and verification information. We use this information to enforce age restrictions, process orders, prevent misuse, comply with law, resolve disputes, and protect customers and sellers.

We treat this information with appropriate care and limit access to staff, sellers, logistics partners, payment processors, fraud-prevention partners, and service providers who need it to process the transaction or provide support.

3. How we use information

• To create and manage accounts.
• To process orders, payments, delivery, returns, refunds, warranties, and support.
• To show products, recommendations, promotions, seller pages, and account features.
• To verify identity, age eligibility, seller status, rider status, and payment or delivery integrity.
• To prevent fraud, abuse, prohibited sales, account takeover, chargebacks, and platform misuse.
• To comply with legal, tax, accounting, consumer protection, law enforcement, and regulatory obligations.

4. Cookies and analytics

We may use cookies, local storage, analytics tools, and similar technologies to keep you signed in, remember preferences, measure performance, improve search and recommendations, secure the platform, and understand site usage.

5. Sharing information

We may share information with sellers, delivery partners, payment processors, customer support providers, hosting providers, analytics providers, fraud-prevention services, professional advisers, regulators, law enforcement, and other parties where needed to operate Ainotech or comply with law.

6. Data retention

We keep information only as long as needed for the purposes described in this Policy, including order fulfilment, tax and accounting records, dispute resolution, fraud prevention, legal compliance, and platform security. Some information may be anonymized instead of deleted.

7. Security

We use reasonable technical and organisational measures to protect information. No online system is completely secure, so you must also protect your password, OTPs, devices, and account access.

8. Your choices

You may update your account information, manage marketing preferences where available, request account deletion, or contact support about privacy requests. Some records may be retained where required for legal, tax, fraud-prevention, dispute, or safety reasons.

9. Children and minors

Ainotech is not intended for unlawful use by minors. Minors must not access, view, purchase, receive, or interact with rated 18+ products. We may remove accounts, cancel orders, or restrict access where we believe a minor is attempting to access age-restricted products.

10. Contact

For privacy questions, use the contact channels published on https://ainotechweb.com.